Terms and conditions of use

Your right to cancel

Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.

Your right to a refund

You will get a refund within 14 days of the goods  being received back with us.  A deduction may be made if the value of the goods has been reduced as a result of excessive handling.

Refunding the cost of delivery

The shipping cost of delivery TO you will be refunded, but shipping costs for the return of goods to us will be expected to be borne by You (the customer), except in the case of received goods having been faulty.

Communicating

In the case of any issue or complaint with Products or Services received, you are strongly urged to contact us by e-mail or phone at the earliest opportunity such that an amicable resolution may be achieved. Contact details are on the Home Page of the website.